For many members the NFRN Helpline is the fifth emergency service. The team provide professional and friendly support, particularly on wholesaler matters.
The NFRN has launched a freephone number for members wanting to use its invaluable Helpline service. The new number is 0800 121 NFRN (6376).
How to contact the NFRN Helpline:
> New freephone number: 0800 121 6376 *
> Calling from a mobile: 020 7017 8880
> Calling from Republic of Ireland: 01 453 5822
> Email: firstname.lastname@example.org
Opening Hours: Monday to Friday: 7am to 6pm
Weekends & Public Holidays: 7am to 11am
*Free from UK landline phones only. Charges may apply when calling from abroad or from a mobile phone.
The NFRN Helpline gives members immediate access to advisors for help and guidance on a range of issues including wholesaler problems and publisher complaints. By phoning the Helpline members can report late deliveries, shortages or credit queries.
Information is also available on store and business development opportunities such as Newspro, Store2Door and the Model Shop programme and the team of advisors can put members in touch with commercial deals and provide help with basic legislation and health and safety.
Members can also use the Helpline to request a visit from their local retail development manager.
If in doubt ring or email the Helpline on any matter and they will direct your enquiry.
Calls may be recorded and may be monitored.