NFRN Helpline: Freephone* 0800 121 6376

NFRN Helpline

Helpline advisor

For many members the NFRN Helpline is the fifth emergency service. The team provide professional and friendly support, particularly on wholesaler matters.

The NFRN has launched a freephone number for members wanting to use its invaluable Helpline service. The helpline number is 0800 121 NFRN (6376).

How to contact the NFRN Helpline:

  • Freephone number: 0800 121 6376 *
  • Calling from a mobile: 020 7017 8880
  • Calling from ROI: 01 453 5822
  • Email:

Opening Hours: Monday to Friday: 7am to 5.30pm
Weekends & Public Holidays: 7am to 11am

*Free from UK landline phones only. Charges may apply when calling from abroad or from a mobile phone.

Alternatively, send the helpline a message via the online form below.

Send us a message

How the NFRN Helpline can help you

The NFRN Helpline team outside

The NFRN helpline team and Membership Services Managers, headed by Theresa Neale (r), outside our Durham office

The NFRN Helpline gives members immediate access to advisors for help and guidance on a range of issues including wholesaler problems and publisher complaints. By phoning the Helpline members can report late deliveries, shortages or credit queries.

Information is also available on store and business development opportunities such as NewsproStore2Door and the Model Shop Programme and the team of advisors can put members in touch with commercial deals and provide hel with basic legislation and health and safety.

Members can also use the Helpline to request a visit from their local retail development manager.

If in doubt ring or email the Helpline on any matter and they will direct your enquiry.

Calls may be recorded and may be monitored.

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